В России вводится новый ГОСТ на качество услуг
15:46
14.10.15
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Качество обслуживания в торговых точках и сетях намерены повысить российские власти. С 1 января следующего года в стране вводится новый ГОСТ "Номенклатура показателей качества услуг", в котором прописано, как должен вести себя продавец магазина в общении с покупателем. Также в нем будут указаны требования к образованию работников магазинов и торговых сетей. Мнение нижегородских экспертов о новых нормативах выслушал корреспондент радио "Вести FM" Сергей Буров.
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